Privacy Policy

Who we are

This website is operated for George's Bistro & Bar and Mead Hall at The George Hotel, Parkside, Cleckheaton, BD19 3RA. For the purposes of UK data protection law, we are responsible for deciding how personal information collected directly by us is used.

For privacy, management or serious complaint enquiries, contact management@thegeorgecleckheaton.co.uk. General venue enquiries can be sent to info@thegeorgecleckheaton.co.uk.

Information we collect

Depending on how you use the website or contact us, we may collect:

Your name, email address, telephone number and the content of messages or enquiries you send us.
If you join our mailing list, your first name, email address, marketing consent, consent date/time and subscription status.
Booking information, including requested dates, party size, booking notes and other details relevant to your visit.
Wedding, private event and Christmas party enquiry details, such as event type, estimated guest numbers and preferred dates.
Information you send when applying for work, including your CV, employment history and contact details.
Information relating to ticket purchases or event attendance where it is provided to us through our ticketing provider.
Technical information normally recorded by websites and hosting services, such as IP address, browser/device information, requested pages and access times.
Dietary, allergy or accessibility information you choose to provide where this is relevant to a booking or event. This may include sensitive personal information and will only be used for the purpose for which you provide it.

How we use personal information

We use personal information only where we have a lawful reason to do so. This may include taking steps at your request before entering into a contract, performing a contract with you, meeting legal obligations, pursuing legitimate business interests, or relying on consent where consent is appropriate.

Responding to enquiries and managing restaurant, bar, event and private-party bookings.
Providing food, hospitality, ticketed events and other services you have requested.
Managing payments, refunds, accounting records and other transaction administration.
Handling complaints, customer service matters, safety concerns and disputes.
Recruiting staff and considering job applications.
Protecting the website, our systems, customers and venue from misuse, fraud or security threats.
Sending George's news, offers, menus and event updates where you have actively chosen to join our mailing list. You can withdraw that consent and unsubscribe at any time.

We do not use the website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

We do not sell personal information. Where necessary, information may be shared with organisations that help us operate the venue and provide services, including:

Website hosting, email, IT support and website-management providers.
ResDiary, where you use the restaurant booking widget.
Ticket Tailor and associated payment providers where you buy tickets for an event.
Payment processors, accountants, insurers, professional advisers and service providers involved in a transaction or event.
Police, regulators, courts or other authorities where disclosure is required or permitted by law.

Third-party services act under their own privacy terms when you use their platforms or widgets. Their handling of information may therefore be subject to their own privacy notices in addition to this policy.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer service, legal, accounting, tax and dispute-resolution requirements. Retention periods vary according to the type of information and the reason we hold it.

Routine enquiries are deleted or anonymised when they are no longer needed for customer service or legitimate business records.
Booking, event and transaction records may be retained for longer where needed for accounting, contractual or legal purposes.
Unsuccessful job applications are normally retained only for a limited recruitment period unless you agree that we may keep your details for future opportunities.
Mailing-list records are retained while you remain subscribed. If you unsubscribe, we may retain a limited suppression record so we can respect your opt-out and avoid sending further marketing.

Your data protection rights

Depending on the circumstances and the lawful basis we rely on, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain uses of your information. Where we rely on consent, you can withdraw that consent at any time.

The right to object is particularly relevant where processing is based on legitimate interests or where personal information is used for direct marketing. Requests can be sent to management@thegeorgecleckheaton.co.uk. We may need to verify your identity before acting on a request.

Security and international transfers

We take reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Some service providers may store or process information outside the UK. Where this occurs, the provider is responsible for using an appropriate legal mechanism or safeguard where required by data protection law. You can contact us if you would like more information about the providers used in connection with your information.

Complaints

Please contact management@thegeorgecleckheaton.co.uk first if you have a privacy concern or formal complaint, so we have the opportunity to investigate it.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about making a complaint is available at ico.org.uk.

Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page with an updated date.